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New member
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Message 1 of 3
104
Flag Post
HP Recommended

PAPER JAM

Example: Hp laserjet 1536 dnf mfp
Microsoft Windows 10 (32-bit)

I am receiving the message paper jam in cartridge area even if I remove the jammed paper it still continues to jam what should I do?

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
61
Flag Post
HP Recommended

PAPER JAM

@KSCE

 

Welcome to HP Support community.

 

Print a cleaning page

  1. If the product Home screen is not active, touch anywhere on the screen to activate it.

  2. On the Home screen, touch the Setup icon ().

  3. Touch the Down Arrow () to scroll to and touch Service.

  4. Touch the Down Arrow () to scroll to and touch Cleaning Page

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Level 11
Level 11
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Message 3 of 3
52
Flag Post
HP Recommended

PAPER JAM

Check the entire paper path closely. YOu may have a damaged flag in the paper path, or some jammed paper hidden somewhere.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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