01-27-2020 02:03 AM
I am receiving the message paper jam in cartridge area even if I remove the jammed paper it still continues to jam what should I do?
01-29-2020 03:29 PM
Welcome to HP Support community.
Print a cleaning page
If the product Home screen is not active, touch anywhere on the screen to activate it.
On the Home screen, touch the Setup icon ().
Touch the Down Arrow () to scroll to and touch Service.
Touch the Down Arrow () to scroll to and touch Cleaning Page
You can refer this HP document for more assistance:- Click here
I hope that helps.
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I am an HP Employee
01-29-2020 05:22 PM
Check the entire paper path closely. YOu may have a damaged flag in the paper path, or some jammed paper hidden somewhere.