cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 2
Message 1 of 2
70
Flag Post

Paper Jam M254dw

HP Recommended
Microsoft Windows 10 (32-bit)

Hi,

My paper jammed with the M254DW when pulled the paper out from the back between I guess the feeder I heard a pop and now the long black feeder ( not sure if that's what it is called) is loose. I am thinking it is broken. I had to use a pen to get the paper out the way it was stuck. Is this something that can be fixed?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,048 11,034 603 446
Message 2 of 2
Flag Post
HP Recommended

@Luberta

 

Welcome to the HP Support Community.

 

I think you're referring to the duplexer. Try the steps from here under the duplexer section: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation