Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Paper Jam in Tray 1 error

HP Laser Jet Pro MFP 181 FW
macOS 10.14 Mojave

Hi Guys,

I have a brand new (just unboxed for the first time) HP Laser Jet Pro MFP 181 FW.

Unfortunately, the instructions for whatever reason were not in English but it's not the first time I've set a printer up and I've done everything that seemed apparent.

The problem I'm having is that on initialization, I get a paper jam in tray 1 error message. This happens even if it is empty and I don't seem to be able to get passed this...... any suggestions on what I may have overlooked/how to resolve?



Level 11
Level 11
3,520 3,506 346 732
Message 2 of 2
Flag Post
HP Recommended

Paper Jam in Tray 1 error

These units are pretty straight forward. If you are getting a jam error brand new out of box I would take it back to place of purchase and have it replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation