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‎11-18-2019 05:23 AM

HP Recommended
Product: CM1415fn Officejet multifunction
Operating System: Microsoft Windows 10 (64-bit)

During printing each other page ends up in a paper jam (half the paper is inside, half the paper is in the paper tray).
So it takes a lot of time to print multiple pages and I am spilling paper and toner as well.

 

I have cleaned the paper pick up roll (the one you see after removing the paper tray) with a lint-free cloth with a little bit of demineralized water on it and let it dry for 12 hours before putting the paper tray back in.

 

Unfortunately this did not bring any improvement.

 

Does anyone have another suggestion?

Best regards,

Remco

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2019 03:36 PM

HP Recommended

Replace the pick up roller.  Make sure you tray is adjusted to the correct size,  Not just the settings for the tray

View solution in original post

3 REPLIES 3

‎11-19-2019 03:36 PM

HP Recommended

Replace the pick up roller.  Make sure you tray is adjusted to the correct size,  Not just the settings for the tray

‎11-19-2019 08:08 PM

HP Recommended

Pick-up roller needed to be replaced not just only cleaned. Replace it and you will be fine.

‎11-21-2019 03:51 AM

HP Recommended

Replacement of this roller indeed fixed the issue, thanks!

For others with the same issue: the procedure is described in the 4th posting in this topic:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-LaserJet-Pro-CM1415fnw-paper-jam-after-f...

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