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tbelliboston
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Message 1 of 5
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Paper jam in Tray 3, but no tray 3 installed

HP Recommended
LaserJet Pro 400 color
Mac OS X 10.10 Yosemite

The printer has detected a paper jam in tray 3, however, we do not have the 3rd tray installed. We have tried to clear all other trays, but the error message still appears. What is going on? More importantly, how do we fix it?

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SHThompson
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Message 2 of 5
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Does the message occur when you print or after a Power Cycle with the I/O cable disconnected, (USB/Etnernet cable)?

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timthetoolguy
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This happened as soon as I turned the printer on one day and continues to display this message.  

 

It had been working fine and then just started to display the error message that there was a jam in tray 3 even without a tray 3.  

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KRock2001
Level 1
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I am having the same problem.  Any suggestions?

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laserlite
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Where you ever able to resolve this? I have swapped formatter, dc controller and Intermediate PCA. Also updated FW but nothing works.

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