Re: Paper jams at fuser - HP Support Community

StevenC64 · ‎10-23-2019

I just purchased a used HP CP4005DN printer. It was doing fine and then all the sudden the paper starts jamming as it enters the fuser. I am not a business but I purchased this printer because I do a lot of printing for the not for profit organization I am a part of. I am almost thinking the problem is the fuser but I would like some insight on it before I throw parts at it.

Repairatrooper · ‎10-24-2019

Can you print the event log and post the most common errors you are seeing? On the control panel administration>troubleshooting >event log.

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StevenC64 · ‎10-28-2019

Error code is 13.05.00. The events show FUSER OUTPUT paper late jam, and FUSER OUTPUT paper stopped jam. I have tried a cold reset and also leaving it unplugged for several hours.

StevenC64 · ‎10-28-2019

PS, thank you for trying to help.

StevenC64 · ‎11-08-2019

Error code is 13.05.00. The events show FUSER OUTPUT paper late jam, and FUSER OUTPUT paper stopped jam. I have tried a cold reset and also leaving it unplugged for several hours.

east2100 · ‎11-08-2019

Put just one page of paper a time in tray2 to see if it still jams or not.

If it's not you may have an input sticky solenoid issue needed to be solved.

In this situation you should have two papers jammed one at fuser and the other at input area.

If you want to do it yourself google for how to do and get a service manual and YouTube also may help.

You can try tray1 to see if it jams or not.

StevenC64 · ‎12-06-2019

The paper jams whether 1 sheet or several sheets are put into the tray. Have tried single sheet feed and still jams as it tries to enter the fuser.

StevenC64 · ‎01-20-2020

GUESS THIS FORUM IS JUST FULL OF A BUNCH[edit

Repairatrooper · ‎01-21-2020

We had issues with some 4700 and 4730 devices (same basic engine layout) and one of the things we found would trigger duplex errors was a slightly deformed (nearly impossible to see) exit flag on the output assembly. Part Number RL1-0612-000CN

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

StevenC64 · ‎01-21-2020

My point exactly. You are too stupid to be a LEVEL 1 much less a "LEVEL10". The paper is jamming AS IT ENTERS THE FUSER not on the exit. WHAT A MORON!!

Paper jams at fuser

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