Paper will no feed through

[LA122]

HP 6700 printer

[Jay_G24]

Hi @LA122

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

To better assist you - 

1)What is size and type of paper you are using?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

Meanwhile, perform the following step in the order given. Try using the printer after each step to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

1. Remove any paper from the paper tray.

2. Remove any severely bent, wrinkled, or torn paper found in the stack.

3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

4. Make sure the paper stack is even on all sides.

5. Load the stack of paper into the paper tray.

   

6. Close or push in the paper tray.

7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

4. Remove the paper stack from the input tray.

5. With the flashlight, look down into the input tray and find the paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (under printer)

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

1. Turn off the printer.

2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

3. Remove the paper stack from the input tray.

4. Lift the printer and place it on its side or back.

5. Pull out the paper tray, and then locate the gray paper pick rollers.

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Set the printer upright.

10. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (inside printer)

Clean the paper pick rollers under the cartridges or inside the paper tray area.

1. Get a flashlight.

2. Turn off the printer.

3. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

4. Remove the paper stack from the input tray.

5. Depending on your printer model, use the flashlight to find the paper pick roller.

   Figure : Printers with the roller under the cartridges

   

   Figure : Printers with the roller above the input tray

   

6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

8. Allow the rollers to dry for two minutes.

9. Reconnect the power cord and cables, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[LA122]

Please advise on how to get the paper to feed through the printer.

[Jay_G24]

Have you tried the above steps ?

What is the type and size of the paper you are using?

Follow these steps to load plain paper in the printer.

1. Lift the output tray.

   Figure : Lift the output tray

   

2. Slide the paper width guides out as far as possible.

   Figure : Slide out the paper width guides

   

3. Insert the paper print-side down in the tray. Push the stack of paper into the tray as far as possible. Make sure that the paper is not higher than the solid red line on the paper stack guide located on the side of the tray.

   Figure : Do not overfill the tray

   

      CAUTION: 

   Do not load paper while the printer is printing. Jams or paper feed issues might occur.

4. Slide the paper width guides in until they touch the edge of the stack of paper.

5. Lower the output tray.

6. Pull out the tray extender, and then lift the paper catch.

   Figure : Pull out the tray extender

   

You may refer to -Loading Paper, Cards, and Envelopes for HP Officejet 6600 and 6700 Premium e-All-in-One Printer Seri...

Keep me posted!