Photosmart estation 510c not printing

[rambocats]

Changed the black 564xl cartridge and now only shoots out white paper.
Align printer fails.
Cleaned printhead.
All other cartridges are full.
Rebooted the printer about 8 times.
Any suggestions? I'm not a pro and this is the first time the printer has failed me.

[Jeet_singh · Accepted solution]

Hi @rambocats,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you are having issues printing from your HP photosmart printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more assistance, please follow the steps suggested in the support document for - Fixing Print Quality Problems for the HP Photosmart eStation All-in-One Printer Series (C510)

If the issue still persists, then the issue will be with the printer hardware. I would then suggest you to contact HP phone support to create a service for your printer. If the printer is out of warranty, you might be able to get some good upgrade options for the current printer.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[rambocats]

Thank you. My son is the hard reset.

[Jeet_singh]

Hi @rambocats,

Thank you for replying,

I'm not quiet sure if the steps suggested helped to resolve this issue or are you still having the issue.

Could you please respond to this post with the results for further assistance.

Eagerly waiting for your response.

Regards,

[rambocats]

Thank you! This worked. Apologies for taking so long to respond.
Happy holidays & New Year!