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Printer Mysteriously Offline

HP Recommended
HP 4350tn
Microsoft Windows 10 (64-bit)

Ok, so I have been printing to this printer in it present configuration for over a year. Today, when trying to print, I get the lovely "printer offline" notation. I have the printer connected via ethernet to a WIFI extender in the basement, as it has been for a long time. The extender is connected to the wifi, as I can surf the net thru the extender, as well as thru the primary wifi router. I have connected the ethernet cable straight to my computer, but I can not seem to find the printer unless I unplug the ethernet and connect via usb. Everything works fine thru the usb. What could be going wrong with my ethernet connectivity?

 

Thanks in advance for any and all help.

 

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Message 2 of 3
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HP Recommended

Network connection on the formatter could be bad. Are the network activity lights flashing on the network card of the printer? If not then I would try a cold reset on the printer. (check PM for instructions). If that does not work then you will likely need to either get a usb to network print server or install an HP Jet Direct card to replace the onboard network card.

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Yes, the lights are green at the ethernet connection. I was leaning towards a new card, as well, as they are not expensive. I will try the cold reset tonight. Thanks 🙂

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