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- HP Community
- Printers
- LaserJet Printing
- Printer Not Printing - Error Message and Printer shows as CD...

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03-15-2019 08:27 AM - edited 03-15-2019 08:28 AM
I have been trying to print for over an hour now. Never had an issue with this printer when suddenly it stops printing. At first, on my Word doc it says No Printer. No idea why. I try unplugging and replugging. I try restarting. Nothing.
HP suggests I reinstall the drivers. I do. Now when I plug in, print shows as CD drive. Asks me to install. It won't install.
Printer now shows up twice but neither helps me actually print.
Dear god, save me! My printer is rebelling against me!
03-17-2019 08:10 AM
@CWellS1
Thank you for posting on the HP Support Community.
Let's try root level uninstall and reinstall of printer drivers: (Windows PC)
- Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here this should fix the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee