Printer Touchscreen does not respond

[Magellan129]

I haven't used my printer in a few weeks and typically only run it through my house wireless network. Toady I tried to scan a document onto a USB drive and the touchscreen is not responding.

System initializes and goes to the home page, but no functions can be selected.

I don't use my printer in the wired state with my computer, because of restriction on my work computer.

[KrazyToad]

@Magellan129

Welcome to HP Community

I have gone through your Post and I understand your concerns

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you

[Magellan129]

When will I receive a response to my inquiry. I’m getting close to throwing this piece of sh-t in the garbage and buying another brand.

kevin