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‎02-13-2020 11:46 AM

HP Recommended

My printer was connected to my current laptop and phone. 
We had our wireless internet updated and a new network setup. The printer is currently set up on the old network and my computer is unable to find the printer wirelessly to make a connection. How can I disconnect my printer from the old wireless network and set up the new one??? 

1 REPLY 1

‎02-13-2020 03:22 PM

HP Recommended

@Sdove 


Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


    http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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