Printer connection to Mac OS Catalina

[verrilljrv]

The printer which connected successfully at first will now not connect to my Mac. Printer and Mac are just two years old. I have wasted hours trying eprint with zero joy.  I am frustrated.  It cant be that difficult

[Kumar0307]

@verrilljrv, Welcome to the HP Support Community!

To know how to connect the printer to the wireless network, refer to this document. 

• Make sure the printer and the MAC are connected to the same wireless network.
• Either a 2.4GHz network or a 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
• Restart the wireless router, the printer, and the MAC

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Try printing.

Hope this helps! Keep me posted. 

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