The printer which connected successfully at first will now not connect to my Mac. Printer and Mac are just two years old. I have wasted hours trying eprint with zero joy. I am frustrated. It cant be that difficult
To know how to connect the printer to the wireless network, refer to this document.
Make sure the printer and the MAC are connected to the same wireless network.
Either a 2.4GHz network or a 5GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Restart the wireless router, the printer, and the MAC
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
Check the connectivity
Obtain the IP address of the printer by clicking on the Wireless icon on the printer
On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
Check the second box that says Send only > 10 pings
Click on ping > Check the results at the end if any packets are lost
Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
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