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‎02-28-2020 05:25 AM

HP Recommended
Product: p1102w
Operating System: macOS 10.14 Mojave

I was in the middle of a printing job when the electricity went off. When it came back on paper was stuck in the printer which i removed. The printer will not respond now. I have tried to trouble shoot, uploaded driver software etc. the only message i get is that toner may be low. help me to get my printer restored.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2020 12:41 PM

HP Recommended

Sadly, I did not see the user guide posted on the product support page to help you with trouble shooting. I believe for your printer you can hold down the Cancel button for around 5 seconds to get it to print an internal test page. Have you tried that?

 

Many times, a power outage will cause your wireless router to reset, and the printer may grab a different IP address. Sometimes you can change that through the driver, but with macs I've often had the most success deleting and reading the printer. Finding out if your printer will run the internal test page is a great start.

 

Anything unusual about the lights on the printer? solid green or anything orange or blinking?

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

View solution in original post

2 REPLIES 2

‎02-28-2020 12:41 PM

HP Recommended

Sadly, I did not see the user guide posted on the product support page to help you with trouble shooting. I believe for your printer you can hold down the Cancel button for around 5 seconds to get it to print an internal test page. Have you tried that?

 

Many times, a power outage will cause your wireless router to reset, and the printer may grab a different IP address. Sometimes you can change that through the driver, but with macs I've often had the most success deleting and reading the printer. Finding out if your printer will run the internal test page is a great start.

 

Anything unusual about the lights on the printer? solid green or anything orange or blinking?

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎02-28-2020 01:15 PM

HP Recommended

Thanks for taking the time to respond! After about an hour I figured out the problem and am now back in business.

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