cancel
Showing results for 
Search instead for 
Did you mean: 
afbille
Level 3
41 32 1 0
Message 1 of 2
121
Flag Post
HP Recommended

Solved!

Printer error

Officejet Pro 9015
Microsoft Windows 10 (64-bit)

I have a Officejet Pro 9015 printer. I am using Windows 10 Home.

I am using the printer in a wireless mode.

When I try to print a page I get an error message that reads "Error printing on HCCC37E (HP Officejet Pro 9010 series) The printer couldn't print simple PDF print".

I am able to scan using the wireless  mode so I'm guessing it's some kind of option that I don't see.

I tried using the Diagnose & Fix on the HP Smart screen but, it didn't seem to do anything.

Thanks

Frank

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
23,261 23,217 1,945 3,071
Message 2 of 2
66
Flag Post
HP Recommended

Solved!

Printer error

@afbille Here's what I recommend you do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation