10-27-2016 09:04 AM
Solved! Go to Solution.
10-28-2016 11:09 AM
Good Afternoon @Wogla777,
This is a great location for extra support! I see that you are having issues installing the printer software. I would be glad to help you.
I have provided you with some steps for unlocking the Hidden Administrator Account and installing the printer on this account to see if that will help with this situation.
Note: Don't connect the USB cable in until prompted during the install.
- Go to your Start menu and under the 'search programs and files' box type CMD.
- CMD will populate as a search option above, just right click on it and 'run as administrator'.
- Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter.
- Next, close CMD and restart your computer.
- When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
- If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
- Under the Administrator account, install the printer software.
- Test the printer.
- To turn off the Admin account start back at step 1 and type in net user administrator /active:no.
If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.
- Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
- Click Manage another account.
- Click Create a new account.
- Install the printer on that account.
To say thanks, you can click on the "Thumbs Up" and if the issue
is resolved you can click on the "Accept as Solution" button.
Please let me know the outcome. Cheers!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
08-06-2018 07:10 AM
It is hard for me to believe this long solution is necessary, for an error which should probably never happen,
or should be fixed as soon as discovered.
Just try following these instructions. And when you get to reading the step referring back to step 1. notice that no steps are numbered.
Also, I didn't find any reference to the model or models affected by this issue.
Where is professionalism in this? what sort of "PLANNED OBSOLESCENCE" are we seeing here?
02-26-2019 02:19 PM
I have a HP Officejet 6700 Premium and a Mac computer. The printer shows “locked by administrator “ for all actions on my printer screen. I have disconnected completely, then reset to factory settings. Still locked and can’t use set up wizards.
06-20-2019 09:28 PM
Just Start the Command Prompt as Administrator (Search for cmd in start menu, right click on the "Command Prompt" icon and click "Run as Administrator"). Then Navigate to the printer driver drive/folder in command line by "cd <printer_drive>:" or "cd <folder_containing_printer_drivers". Then write "SISetup.exe" in the same command prompt and hit enter.
11-16-2019 11:03 AM
Welcome to HP support community.
Provide the printer model number or the product number?
Which operating system is installed on the computer to which this printer is connected?
Reply with the requested information for more assistance.
I am an HP Employee