08-22-2019 02:28 PM
Thank you for posting your query on HP Community,
Could you provide me with the product number of your HP Printer? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Are you having issues only while making a copies or even while printing from the computer?
Could you please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue.
Eagerly waiting for your response!
I am an HP Employee