• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎02-18-2020 11:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I HAVE A HP OFFICEjETPRO8710. IUSE HP CARTIDGES AND GOT THIS ON THE SCREEN. CHANGED CARTIDGE TO A NEW ONE, BUT DOES NOT CHANGE STATUS, THEREFORE DOES NOT PRINT. WHAT AM I DOING WRONG. NEVER HAPPENED BEFORE?

 

1 REPLY 1

‎02-18-2020 11:37 AM

HP Recommended

Hi,

What cartridge has been replaced?

 

Below the error message, the cartridge will be indicated with a colored circle icon, with the indicated cartridge C/M/Y/K) - which cartridge is indicated below the error message?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.