01-31-2020 09:16 AM
Whenever i print something converted from large size image to PDF, it shows low quality colors on right side of the paper. It never happened before, it started 2 days ago, even the toners are 50%-80% full. I even tried Print quality tools in HP Smart App but nothing changed. I have attached the samples of printed copy with grey area turns yellowish on right side and a non-printed copy.
01-31-2020 09:33 AM
Can you clarify the issue a little as your samples are a little difficult to see. Do you see the same issue with the print quality test as our normal printing? If so, you likely have a bad cartridge or hardware issue. Cartridges can fail before the end of life and that is the reason that HP offers their image quality guarantee. If a cartridge fails before it reaches very low it will be replaced but you will need to contact HP Tech support for this.
01-31-2020 10:05 AM
No, It works fine with HP Print Quality Test and Demo print. It also works ok with low size PDF like invoices. It just started to have problem with images from photoshop converted to PDF then printed. I never had that issue since a year.