Printer offline or fails to print

[JasonOOOO]

I have a new Color LaserJet Pro MFP M281fdw that is connected over wireless network to my Windows 10 64bit PC.  Half the time when I turn it on and try to print it says it's offline and the print queue says the document had an error.

I tried turning the printer and the PC off and on again.  Sometimes that allows me to print one file before the problem recurs.

I tried running the print and scan doctor - that said it fixed an incorrect printer port, but the problem still remains.

Right now I have a PDF file I'm trying to print and it's still sitting in the print queue with "Error - Printing" and the printer every so often starts up with a "Printing document." message which stays there for a couple of minutes and then goes away, without actually printing.

Any clues what this could be?

[sandytechy20 · Accepted solution]

@JasonOOOO

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.

b. Open the Reports menu.

c. Select configuration Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JasonOOOO]

Thank you Sandytechy20 - setting the Manual IP address did the trick.  I've been able to print 3 documents in a row!!!

[sandytechy20]

@JasonOOOO

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

Cheers.