01-26-2020 09:59 AM
I have spent two days trying to print A7 (5x7) envelopes on my color laserjet. I have the correct paper size (5x7) installed and selected, but the output is not even close. I get an error message regarding a conflict, but I don't know how to fix it. Everything looks fine in the setup and on the screen.
01-26-2020 10:33 AM
Make sure you're setting the media type to Envelope and not paper on both the computer and printer as well as selecting the correct envelope size , feed the envelopes in short-edge first (follow the imprint guide on the tray), preferably using the bypass tray #1. Hope that helps. Otherwise I'll need more info as to what you're doing and the exact errors.
01-30-2020 05:23 AM
My media size was for an A7 envelope, 5.25x7.25, not listed. Nor is an A9 envelope listed for selection. These are two of the most common invitation sizes made. I needed to make a custom setting, which I successfully produced on my screen. I was unable to produce it elsewhere—it said “untitled”, and I could not rename it. Thanks for your help.