Printer paper pickup issue

[abcd123489374]

My printer paper pickup issue and paper jam 

i need this solution with printer services 

[70007]

Hello Abcd123489374,

Thank you for posting your concern,

Troubleshooting Paper Pickup and Jam Issues on HP LaserJet Pro 400 Color M451nw

If you are encountering paper pickup and paper jam issues with your HP LaserJet Pro 400 Color Printer M451nw, follow these troubleshooting steps to resolve the issue:

1. Check for Paper Obstructions:

   • Open the printer’s access doors and trays to check for any paper stuck inside.
   • Remove any jammed paper carefully to avoid tearing it, which can lead to further issues.

2. Verify Paper Type and Quality:

   • Ensure that you are using the correct type and quality of paper as specified for your printer model.
   • Avoid using wrinkled or damp paper.

3. Inspect and Load Paper Correctly:

   • Make sure that the paper is loaded correctly in the tray and that the guides are snug against the paper without bending it.
   • Do not overload the tray with paper.

4. Check and Clean Rollers:

   • Open the printer to access the paper feed rollers and check for dust or debris, which might hinder paper pickup.
   • Use a lint-free cloth dampened with distilled water to gently clean the rollers.

5. Update Printer Firmware and Drivers:

   • Ensure your printer firmware is up to date. An outdated firmware can sometimes cause paper handling issues.
   • Check that your printer drivers on your Windows 11 system are the latest version provided by HP.

6. Printer Reset:

   • Turn off the printer and disconnect it from the power source for about 60 seconds, then reconnect and turn it back on.

By following these steps, you should be able to resolve the paper pickup and jam issue with your printer. If the problem persists, contact HP customer support for further assistance.