Printer problem

[Tony3325]

I am getting error message OXC19a003. I've cleaned the head. What should I do now to correct the problem?

[Raj1788]

@Tony3325

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Keep me posted, how it goes!

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Have a great day!

Cheers:)

[Tony3325]

Dear Raj1788,

Many thanks for your time and input.  I followed the steps that you suggested.  Following the reset, I was able to print 8 or 10 documents of 1 or 2 pages, each using a separate print command.  When I tried to print another document a little while later, I received the 'printhead error' message that had prompted my earlier request for assistance.   

If you have any thoughts as to what the problem may be, or as to further remedies that I might try, I would appreciate hearing from you.  Again, many thanks and a good day.

Best regards,

Tony

[sandytechy20]

@Tony3325

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.