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Printer will not communicate with PC

HP laser jet pro M180nm
Microsoft Windows 10 (64-bit)

Printer will not communicate with PC. All checks indicate ok. Wireless network test report is all ok. It appears the printer is communicating with a different network than computer. C

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Printer will not communicate with PC

@lmariaca

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you printer and PC connected to the same Network

 

Please download and install the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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