Printer will not print when I put a paper on the glass top or use the feeder feature

[llamb2]

I have tried unplugging my printer to reset it but nothing is working. Printer will print from my computer just fine but as soon as I put a document on the glass top or in the feeder it just prints several black and yellow lines. How can I fix this?

[sandytechy20]

@llamb2

Welcome to the HP support community.

Did you check if you are able to scan?

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Meanwhile:- 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.