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Honor Student
Posts: 2
Member Since: ‎01-29-2018
Message 1 of 5 (897 Views)
Accepted Solution

Printer won't print

Product Name: MFP M477fnw
Operating System: macOS 10.12 Sierra

Hi,

 

I am having a major issue! I've changed nothing at all about my computer, printer, etc., but all of a sudden my color laserjet pro MFP M177fw won't print! It says that it's printing, and things in the queue, but that's it. Nothing happens. 

 

If I print a test page from the printer itself it'll print, but my computer can't do it. The wireless is working fine, and I ran a diagnostic test and it said everything passed. I ran the troubleshooter from my computer and it said it there were no detectable problems. 

 

Please help. 

 

Thanks 

Heather 

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Accepted Solution

Re: Printer won't print

Uninstall and reinstall with the latest software from http://support.hp.com for your OS.  That should repair any connections that have broken.

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Professor
Posts: 2,693
Member Since: ‎07-08-2011
Message 2 of 5 (867 Views)

Re: Printer won't print

Uninstall and reinstall with the latest software from http://support.hp.com for your OS.  That should repair any connections that have broken.


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Student
Posts: 1
Member Since: ‎07-12-2018
Message 3 of 5 (386 Views)

Re: Printer won't print

On Wednesday we printed a few things without problem.  This morning, I copied 12 pages.  Tried to print, but sounded as something was jammed.  3 Pages were jammed in the printer.  We removed the papers that were jammed.  Now it will not print.  It was suggested to uninstall and reinstall with the latest software from support for your OS.  I have no idea what that means and how to do it.

Professor
Posts: 2,693
Member Since: ‎07-08-2011
Message 4 of 5 (358 Views)

Re: Printer won't print

Please start your own thread and invite me to it by tagging me with @John_Getzke.

 

Your issue is not related to the one mentioned in this thread.  I can assist you further from there.

 

 


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Student
Posts: 1
Member Since: ‎07-15-2018
Message 5 of 5 (312 Views)

Re: Printer won't print

I had same problem:  Printer working fine, then suddenly it won't print.  It will print test pages and scans just fine.  I tried uninstalling it, however the uninstall software didn't work.  I tried downloading new drivers without uninstalling the old driver, and no change.  Any suggestions?

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