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Printer works but won't print

HP Recommended
HP Color LaserJet MFP M277dw
Microsoft Windows 10 (64-bit)

When I try to print, my printer does not print but sends me to "Save Print Output As" (.prn).

How can I stop this?

 

Ana

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Message 2 of 2
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HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi


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