02-12-2020 02:39 PM
I received the follow error number when trying to print: OXBO1D5A90. The print will now not turn on. What does the error number mean?
02-13-2020 08:16 PM
Typically an ink cartridge issue.
Remove all the ink cartridges. Disconnect the USB &/or network cable. Perform a Power Reset.
One safe option to always try is a Power Reset to eliminate a possible logic issue:
First, make sure the printer is plugged straight into a wall outlet and not a power strip, surge protector or UPS.
With the printer plugged in and powered ON, disconnect the power cord from the printer. This will hopefully dissipate any electricity stored in the printer that could be hindering it.
Wait at least 30, preferably 60 seconds.
If there is a power switch, turn it to the OFF position.
Plug the power cable back into the printer.
Turn the printer ON with the power switch.
Wait for printer to ask for ink cartridges and install them one by one as printer requests them.