cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
8 4 0 0
Message 1 of 3
94
Flag Post
HP Recommended

Printing Shortcuts aren't deleting

Microsoft Windows 10 (64-bit)

A couple days ago we went into our print server, opened print management and created new printing shortcuts.  We obviously didn't want the old ones, so we deleted them.  So if I look in print management, it shows that they are deleted.  However, on a user's end, all of the old printing shortcuts are still there.  So we currently have double of what we need.  And all of the individual users can't delete these themselves.  How do we get the old printing shortcuts to delete?

2 REPLIES 2
Highlighted
Level 11
Level 11
3,880 3,863 405 825
Message 2 of 3
80
Flag Post
HP Recommended

Printing Shortcuts aren't deleting

What drivers are you using? Is this a networked printer using a print server, just want to confirm, to update properly you may need to delete the existing workstation installs and have them reinstall the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Level 1
8 4 0 0
Message 3 of 3
76
Flag Post
HP Recommended

Printing Shortcuts aren't deleting

All of the printers are set up as FindMe printers (universal printing) through papercut.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation