12-31-2019 04:14 PM
01-03-2020 11:54 AM
Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you. Let us try these steps:
- How far is the printer located from the WiFi router?
- Make sure the printer and the MAC are connected to the same wireless network. Either 2.4GHz or 5GHz network.
Check sleep mode settings
On the printer screen, go to Setup > System setup > Energy settings > Sleep > Set it to 1 hour
Update the printer firmware
Click here to know different methods of updating printer firmware.
Now, go to Setup > Network setup > Restore defaults
Go back to Wireless menu > Wireless setup wizard
Monitor the printer and check if the issue persists.
Hope this helps! Keep me posted.
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Have a great day!
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