• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎12-31-2019 05:33 AM

HP Recommended
Operating System: iOS

iPad iOS 13.3 has 2 HP LaserJet printers in netwerk. After eliminating a paper-jam, printing became impossible from iPad. Wireless printingf from Mac Book Pro still works. All checks and lights show printers stay connectied to netwerk. what can I do?

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2019 08:40 AM

HP Recommended

@walterke 

 

If you have not done so, consider

  • Remove the HP Smart App from the iOS device
  • Shut off the device for a couple of seconds
  • Start the iPad
  • Go to the store > Download and reinstall the HP Smart App
  • Add the printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

View solution in original post

Tags (1)
1 REPLY 1

‎12-31-2019 08:40 AM

HP Recommended

@walterke 

 

If you have not done so, consider

  • Remove the HP Smart App from the iOS device
  • Shut off the device for a couple of seconds
  • Start the iPad
  • Go to the store > Download and reinstall the HP Smart App
  • Add the printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

Tags (1)
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.