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Printing problem

HP Officejet 7612
Microsoft Windows 10 (64-bit)

Can never print with my printer.  Current error message states - The printhead appears to be missing, not detected or incorrecty installed. 

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Printing problem



I have gone through your Post and I would like to help


Please follow the instructions in this Link: and this should help you with the Printhead errors


Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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Message 3 of 3
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Printing problem

Try removing the printhead from the printer. Check and carefully clean the contacts on the printhead and the carriage it sits in with a clean, lint free cloth. Reinstall and try again.


If it still is an issue, perform a power reset:

Power Reset:

First, make sure the printer is plugged straight into a wall outlet and not a power strip, surge protector or UPS.
With the printer plugged in and powered ON, disconnect the power cord from the printer. This will hopefully dissipate any electricity stored in the printer that could be hindering it.
Wait at least 30, preferably 60 seconds.
If there is a power switch, turn it to the OFF position.
Plug the power cable back into the printer.
Turn the printer ON with the power switch.


If it still fails, then you will need to try a new printhead assy.

Good luck.

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