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JW4now Student
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Printing twice from from word labels

Dell optiplex 5050
Microsoft Windows 10 (64-bit)

This just started. When I create a new set of labels in MS Word, if I choose to print one copy it prints fine. If I select to print 2 copies, It runs the job twice and I get 4 copies. I am using PCL universal driver 5. I need this driver for the options it has. I have not uninstalled any drivers just removed the printer and re-installed it. I tried to play with the label set up in word with no luck. 

 

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HP Support Agent
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Printing twice from from word labels

@JW4now

 

Welcome to HP support community.

 

Provide the printer model number or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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Master's Graduate
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Printing twice from from word labels

What type of printer is it?

 

You may need a firmware update. My customers are having a lot of word issues of late when trying to do multiple copies. Firmware updates for the printers have resolved most of them (HP LaserJet M402n for example)

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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