08-20-2019 02:35 PM
This just started. When I create a new set of labels in MS Word, if I choose to print one copy it prints fine. If I select to print 2 copies, It runs the job twice and I get 4 copies. I am using PCL universal driver 5. I need this driver for the options it has. I have not uninstalled any drivers just removed the printer and re-installed it. I tried to play with the label set up in word with no luck.
08-27-2019 03:45 PM
What type of printer is it?
You may need a firmware update. My customers are having a lot of word issues of late when trying to do multiple copies. Firmware updates for the printers have resolved most of them (HP LaserJet M402n for example)