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‎09-12-2019 01:45 AM

HP Recommended
Product: M521dn
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have strange problems with printing from Windows 10 x64 (1903 version) on printer M521dn firmware version 20190226 (connected over network), the problem is that I can send to printer two or three print jobs and no more, the next jobs are stuck in spooler and I cannot do anything with this cancel or resume. Only one resolution for this is to restart windows then situation happens again. Could anyone help me with that?

2 REPLIES 2

‎09-12-2019 10:34 AM

HP Recommended

What driver are you using? If you have a Microsoft class driver installed that is likely part of the issue. Also the type of port you are using for the driver, Windows 10 loves to setup a WSD port, they are flaky. Download the current 6.8 UPD driver and install using a Standard TCP/IP port.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎09-13-2019 03:53 AM

HP Recommended

I'm using latest HP LaserJet Pro MFP M521 Series Full Software and Drivers 15.0.15328.475, but in printer management I see driver version 61.140.4.14138. Protocol: RAW, Raw Settings Port Number: 9100

Does UPD driver allow me to scan documents also?

 

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