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Question mark on digital panel and Printer Status Unknown on HP Smart

HP Recommended
HP OfficeJet Pro 8710
Microsoft Windows 10 (32-bit)

Help!  I have run the diagnostics on HP Smart, and have done a reset (unplugged for an hour and replugged in).    I can get a test print to go but cannot print any documents.  What's wrong?  Please help, I need to print soon.  Thanks.

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HP Recommended

Do you have installed this software? 

 

Site: 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790...

 

Direct link to download: 

HP OfficeJet Pro 8710 All-in-One Printer series Basic Driver - IT Professional Use only 40.12 66.4 MB Oct 18, 2018 Download

https://ftp.hp.com/pub/softlib/software13/printers/OJP8710/basic/OJ8710_Basicx64_40.12.1161.exe

 

Download, this software is most completed than HP smart. 

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