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Locked

‎09-18-2019 03:08 PM

HP Recommended

I did not receive the email about using regular cartridge instead of setup cartridges for my HP 7858 printer. 

2 REPLIES 2

‎09-21-2019 03:29 PM

HP Recommended

@BP9675

 

Welcome to HP support community.

 

If your new printer did not come with SETUP ink cartridges, return the printer to the retailer.

Or 

I request you to talk to HP support. they might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

‎09-21-2019 08:03 PM

HP Recommended

Contact HP tech support as they can provide a method to initialize the printer using normal cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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