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BP9675 Student
Student
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Message 1 of 3
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Re: HP 7858 with no setup cartridges

I did not receive the email about using regular cartridge instead of setup cartridges for my HP 7858 printer. 

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HP Support Agent
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Message 2 of 3
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Re: HP 7858 with no setup cartridges

@BP9675

 

Welcome to HP support community.

 

If your new printer did not come with SETUP ink cartridges, return the printer to the retailer.

Or 

I request you to talk to HP support. they might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Professor
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Message 3 of 3
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Re: HP 7858 with no setup cartridges

Contact HP tech support as they can provide a method to initialize the printer using normal cartridges.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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