Printer will print, but not scan.

[victor31]

HP printer is a Laserjet Pro MFP M127 fw

computer is an HP Pavilion running win 10 and intel I-5

[Kumar0307]

@victor31, Welcome to the HP Support Community!

Printing and scanning use different mechanisms. Let us try these steps to resolve this issue:

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the copy works, proceed to the next step.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

To scan from your Win 10 PC, use HP Smart app

Click here to download and know more about the app.

Alternatively, you may also use HP Scan Extended.

Click here to download the software.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

Question: Has it ever scanned? Did it work and then stop working or is this a new installation that has never worked? Not sure about this model but I know that many of the other models we sell have scanning turned off through the administrative settings and it needs to be turned on before scanning will work.