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Honor Student
Posts: 4
Member Since: ‎03-19-2017
Message 1 of 8 (248 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Hello. I am ALSO having the same problem, but it tells me that I need a certain software to print. My version is the OS X Yositime, Version 10.10.5 . 

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HP Support Agent
Posts: 6,386
Member Since: ‎10-12-2016
Message 2 of 8 (224 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Welcome to HP Forums @Eli_Gonzalez,

 

Thanks for the post. 

 

I see you are facing an issue with your printer where you are unable to print from your computer running on MAC OS X 10.10.5.

Don't worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

Are you able to make a copy on your computer?

 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer. 

Recommend you to uninstall the printer, reset the printing system and install the printer by downloading HP Easy Start from this link.

HP Printers - Uninstalling HP Printer Software (Mac) (Please have the printer Off during the uninstall process.

HP Printers - Resetting the Printing System (Mac)

Restart the MAC and download HP Easy Start from this link and run HP Easy Start to complete the installation. 

 

Keep me posted.

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-19-2017
Message 3 of 8 (217 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

I have a school computer that does not let me do many things on it.

 

HP Support Agent
Posts: 6,386
Member Since: ‎10-12-2016
Message 4 of 8 (214 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Thanks for the reply, you would need to contact your school computer administrator and check if you can get administrator privileges on your computer to make the necessary changes. 

 

Keep me posted. 

 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Honor Student
Posts: 4
Member Since: ‎03-19-2017
Message 5 of 8 (212 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Hello. Thank you for the info. I will try to see if my school will let me tommorow. I will let you know as soon as possible tommorow evening.

HP Support Agent
Posts: 6,386
Member Since: ‎10-12-2016
Message 6 of 8 (202 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Thanks for the reply, please do check with your school computer administrator and let me know how it goes. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-19-2017
Message 7 of 8 (189 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Sorry, I forgot to tell my teacher. I will try tommorow.

HP Support Agent
Posts: 6,386
Member Since: ‎10-12-2016
Message 8 of 8 (185 Views)

Re: how to connect HP Envy 4500 to my Macbook Air

Thanks for the reply, keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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