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Receive 49.FF04 “Device failure” error

HP Recommended
HP Color Laser Jet CP4025

My HP CP4025 printer gives me the 49.FF04 error message. Here is what I have already done to try to fix:

- cleared all print jobs, restarted pc

- turned printer off/on

- unplugged all cables going in/out of printer

- installed new formatter board

- restarted pc and printer after new formatter board installed

 

I have gotten the printer in the ready state once, but once I printed, received the error message again. Cleared this error message by turning printer off/on and clearing print jobs.

 

Any time I try to calibrate or do any of the other menu options for maintenance on the printer, I end up getting the 49.FF04 error.

 

Can anyone advise on what steps to take next?

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HP Recommended

A couple of things that are not clear that you need to do:

1. does the printer come to ready if there is only a power cord attached?

2. Have you ensured that the firmware is the most current

3. have you ensured that there are no stale print jobs spooled anywhere.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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