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‎08-12-2020 04:50 PM

HP Recommended
Product: M28w

Hi,

How to regionalize a printer bought in France and now in Canada?

Thanks,

ECM

9 REPLIES 9

‎08-13-2020 07:01 AM

HP Recommended

Is this to address cartridges that will not work? If so you need to contact HP technical support to find out if it is possible and to get a special code from them. This is information that is not readily published.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-13-2020 07:26 AM

HP Recommended

Thank you Repairtrooper!

Nevertheless I search again and again for HP technical support phone number in Canada/US without success...

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‎08-13-2020 08:06 AM

HP Recommended

@EmmanuelCM, Welcome to the HP Support Community!

 

I have sent you a private message with additional information to contact the Hp Support team in your region. kindly check the same.

Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-13-2020 11:07 AM

HP Recommended

Thank you, Kumar!

 I reach the HP Support team line you give me in your mail but their expert says that isn't possible to reset region settings for this printer even if it seems working as we can see in the thread : https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-M28W-error-11/td-p/7076067

Can you help me, please?

ECM

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‎08-14-2020 04:21 AM

HP Recommended

@EmmanuelCM

 

That's unfortunate. I suggest you upgrade the printer as there are no other options available. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎08-14-2020 07:35 AM

HP Recommended

Hi Kumar,

 

I'm not sure to understand. Do you mean I have to upgrade my printer's firmware or I have to upgrade for a new printer after having bought a new 48A cartridge (75$)? If that so, should I buy a new printer from another manufacturer to avoid such a problem?

 

Thank you,

 

ECM

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‎08-14-2020 07:53 AM

HP Recommended

@EmmanuelCM

 

Firmware update won't fix this issue. I understand your concern about the newly bought ink toner and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-14-2020 09:31 AM

HP Recommended

Thank you again, dear Kumar!

 

I'll post a new comment as soon as get a message from the appropriate team you contacted.

 

ECM

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‎08-19-2020 02:16 PM

HP Recommended

Hi everyone!

 

For your information, still no news...

 

EmmanuelCM

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