Solved: Re: Repeated black mark on printing HP laserjet 477 FDN - HP Support Community

Edwardo3 · ‎02-11-2020

Dear All,

I am currently having an issue with an HP laserjet printer 477 fdn. In fact, we have recently changed the cartridge but unfortunately, it is still printing black mark. It's already 3.5 years since we purchased this printer.

Based on a recent intervention from the supplier, we have been advised to change the fuser kit as they are suspecting the fault is overthere. Cost of repairs is nearly $270.

Can you please advise if it is a good option to go ahead with the repairs or it will be better to procure a new one?

Thanks a million.

Repairatrooper · ‎02-11-2020

If you have a lot of extra supplies on hand then repair would make sense. Otherwise, time to look at a new machine.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Valsimot · ‎02-11-2020

If the distance between 2 marks on the paper is 57mm ( 2,24in) then it's the fuser. It depends on you is repair worth or not.

The price of new M479fdn on sale is 450 US$

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Repairatrooper · ‎02-11-2020

If you have a lot of extra supplies on hand then repair would make sense. Otherwise, time to look at a new machine.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Repeated black mark on printing HP laserjet 477 FDN

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