• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-05-2020 01:24 PM

HP Recommended
Product: HP Laser Jet Pro MFP M477fnw

Every time I print, it seems that some of the toner sticks and ends up being printed in a repetitive, smudgy pattern down the left side of the page. What can I do to fix this? Unfortunately the printer is now out of warranty so I cannot request further assistance from HP Support.

3 REPLIES 3

‎08-05-2020 02:06 PM

HP Recommended

Measure the distance between smudges and compare to the chart below. Experience is that if it is down the left hand side and often half moon shaped then the pressure roller in the fuser unit has delaminated.

 

Repairatrooper_0-1596657968110.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-05-2020 06:38 PM

HP Recommended

Thanks for the chart, that helped a lot. The smudge is crescent shaped. Based on that information it does look like the issue is with the fuser roller. Is the recommendation to replace the roller, or attempt to clean it?

Was this reply helpful? Yes No

‎08-05-2020 07:10 PM

HP Recommended

If the coating is coming off there is not cleaning possible. As for replacement, these fusers are very complex so likely a whole new fuser would be the best step, however OEM HP fuser are fairly pricey and I am not sure if there is a lot of refurbished fuser units around. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.