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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2016 10:51 AM

HP Recommended
Product: Laserjet pro MFP M426fdw

M426fdw requires master reset; I have followed the instructions:  restart printer while holding lower right corner of the touch screen.  doesn't work.

I have tried call a couple of HP support numbers and it was simply a waste of time, and no support on Sat...

 

Any help is appreciated.

4 REPLIES 4

‎03-05-2016 11:31 AM

HP Recommended

solved.   unplugged and powered on while holding to the right of the ?

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‎12-05-2016 11:59 AM

HP Recommended

Thank you! This finally worked.

 

 I held down both the lower left and lower right corners of the touchscreen, with two fingers, as hard as I  could, while I powered it on. 

 

 I did try pressing to the right of the ? like you said. It didn't work, but I may have missed the sweet spot that time. Other places had said to hold down the bottom right corner of the touchscreen, instead of the left, and I'd tried that several times.

 

This LaserJet Pro MFP M426fdw was driving me nuts because we'd lost the password and could not do a factory reset through the setup menu.

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‎03-14-2017 06:09 AM

HP Recommended

Hello,

 

I have the same issue with my mfp m426fdw i cant remember my password. I did like you said but didnt work. Can you describe exact spot for holding while reopen device thanks

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‎04-23-2018 03:45 PM

HP Recommended
That worked, power off, unplug, power back on and press to the right of the ? Mark. Why don't they put this in the instructions.....?
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