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‎02-28-2019 07:57 AM

HP Recommended
Product: color laserjet pro MFP M476dw
Operating System: Microsoft Windows 10 (64-bit)

I need to print a cleaning page but can't log in to do it because I don't remember what the admin password is for the printer.

 

I believe I need to do a full factory reset but can't because I don't have the admin password.

How do I do a factory reset without the admin password?

1 REPLY 1

‎03-26-2019 09:03 AM

HP Recommended

Hi,

Thank you for visiting HP Support Forum,

 

The only option is to restore to factory defaults. (This will clear all custom setting and have to reconfigure)

 

I have sent you a private message with the steps to perform a reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Although I am an HP employee, I am speaking for myself and not for HP.

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