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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Retaining clip part number for HP LaserJet Pro Color 200 M251nw

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HP LaserJet Pro 200 Color M251
Microsoft Windows 7 (64-bit)

While replacing the secondary transfer roller the right hand retaining clip broke and was thrown away. The transfer roller does not lock into place causing print quality issues. Looking in the service manual, the part is "A27" for the Paper Feed Guide Assembly. Ordered that part and neither retaining clip was included. How is that part ordered? Apart from taking one from another printer, this device is now a paper weight. Have looked online, asked colleagues and now turning to this forum to see if there is a way to order retaining clips for the secondary transfer roller located in the paper feed assembly. Thank you for any assistance provided. Have a wonderful day! 

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@Meg2016

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP LaserJet Pro 200 color Printer M251 and the retaining clip of the secondary transfer roller has broken. You ordered the part and it came without the retaining clip. I'll try my best to assist you.

I suggest you to check for the part availability in the HP Part Surfer website or contact the HP phone support to order the correct part. 

Secondly, you may check page# 12 of the repair manual and check if the part is mentioned/listed.

Feel free to reply. Cheers! 

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