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‎04-11-2019 09:58 AM

HP Recommended
Product: Samsung SCX-4300
Operating System: Microsoft Windows 10 (64-bit)

I have two SCX-4300s

 

 Printer one works fine, however I get the error message 'Toner Empty Replace toner' on the second printer.  I have swapped toner cartridges with the working printer, but still get the error message on the second printer.  I have reset the counters on the second printer to no avail.

3 REPLIES 3

‎04-11-2019 05:02 PM

HP Recommended

I cannot find any specific information on this machine however a general troubleshooting tip I would try is this.

1. power down the printer.

2. remove the toner cartridge

3. power on printer cartridge.

4.When printer prompts that there is no cartridge, install the toner.

 

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‎04-11-2019 06:00 PM

HP Recommended

I tried your suggestion, however, it did not resolve the problem.  Thank you for your input

 

‎04-12-2019 11:53 AM

HP Recommended

I have printer firmware version 1.12.  Does anyone know if I can rerplace it with version 1.13?

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