cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 5
176
Flag Post

Solved!

Scan not Working At All

HP Recommended
Laserjet Pro MFP M28w
Microsoft Windows 10 (64-bit)

I am trying to just scan something for the first and nothing. I click on the icon to scan and the dialogue does not even come up. I can print. I have restarted my PC. 

 

I am using the WIFI interface.

 

I have tried all the troubleshooting techniques to no avail.

 

I dont know where to start at all. 

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,319 1,404
Message 2 of 5
Flag Post
HP Recommended

@RaymondTBrave

 

Welcome to the HP support community.

 

Check Windows Image Acquisition settings

  • 1. In Windows, search for and open View local services .

  • 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

  • 3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks SandyTech20,

 

I have checked all the services and they are set to automatic and are running.

 

I will refer to the HP document attached to this issue and see how it can help me.

 

Thank you again for suggesting these steps to try. It all helps build a picture.

 

Raymond

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 4 of 5
Flag Post
HP Recommended

Scan is now working and I think it due to the setting of the Windows Image Service.

 

So thanks for your suggestion.

 

Raymond

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,319 1,404
Message 5 of 5
Flag Post
HP Recommended

@RaymondTBrave

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation