• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-08-2020 11:14 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I have been using the scan to email function for years and I have noticed it has stopped working this last week! very drustrating, checked all my outbound SMTP settings and all are correct, even setup a new email address to try that and just the same error message, wrong username or password.  Any thoughts?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2020 05:11 PM

HP Recommended

Have you confirmed with the company responsible for the SMTP server that they have not changed some requirements to meet enhanced security requirements?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎08-08-2020 05:11 PM

HP Recommended

Have you confirmed with the company responsible for the SMTP server that they have not changed some requirements to meet enhanced security requirements?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-09-2020 09:06 AM

HP Recommended

Hi no I haven't, but since I use BT & Gmail and my other devices which I use to access the two email accounts are still working I ruled that option out.

Was this reply helpful? Yes No

‎08-09-2020 10:46 AM

HP Recommended

On contacting Google my security settings had changed! - Many thanks for the tip!

Was this reply helpful? Yes No

‎08-14-2020 09:02 AM

HP Recommended

But how did you change the setting to get the scan to email to work again with Gmail? I am having the same issue and looked at my settings, but I don't know what to change to get the scan to email function to work again. Please help!

Was this reply helpful? Yes No

‎09-30-2020 09:47 AM

HP Recommended

Please detail the steps necessary to correct this issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.