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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-01-2020 11:43 AM

HP Recommended
Product: HP Color Laser Jet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

I am setting up scan to folder as I have done with 3 other printers in the office without a problem however with this new printer it is a HP Color Laser Jet Pro MFP M479fdw I keep receiving the same error “Incorrect credentials. Check your username/password and try again.” There is nothing wrong with the credentials it is the same credentials. I used to login to the computer also I can access the shared folder form another computer using the same credentials. Any help would be greatly appreciated. 

 

Thank you

1 REPLY 1

‎07-01-2020 01:08 PM

HP Recommended

I have found that often the newer printers require you to enter the user names as server\username  where server is either your domain name or the name of the workstation where the username you are using exists if this is a non-domain installation.

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